HAMILTON COUNTY

Janus reports Hamilton County Express saw big service gains after funding and new Spare software

Janus told the Hamilton County Reporter on 2026-10-21 that new funding — including a $25,000 gift from Duke Energy and Hamilton County support — and a new Spare scheduling system helped Hamilton County Express boost requests 30%, cut denials from 15% to 2.5% and reach 99% customer satisfaction.

News BriefBy BusinessIndy News DeskCommentsPublished October 21, 2026 at 2:10 PM EDTLiving story · 2 sources

AI-generated illustration of the topic: Janus reports Hamilton County Express saw big service gains after funding and new Spare software — AI illustration · Not a photograph of the reported event.

Janus reported in a Hamilton County Reporter story published 2026-10-21 that Hamilton County Express (HCE) has seen measurable service improvements since April 2025 after receiving additional county funding, a $25,000 gift from Duke Energy and implementing the Spare scheduling software. Janus cited a 30% increase in ride requests, a drop in ride denials from 15% to 2.5%, and a 99% customer-satisfaction rating from data in the HCE Rides app (Hamilton County Reporter).

Janus and the HCE program materials describe HCE as a curb-to-curb public transit system serving Hamilton County with connections to neighboring counties, available to people with disabilities and the general public; one-way fares are $3.00. Janus’ website lists HCE hours as Monday–Friday 6:00 AM–6:00 PM and Saturday 7:00 AM–3:00 PM, and riders may schedule trips via the HCE Rides app or by calling customer service at (317) 773-2688.

WHY IT MATTERS

What changed: Janus says the combination of targeted funding and new scheduling software has substantially altered how Hamilton County Express handles demand. HCE is a curb-to-curb public transit program that serves the general public and people with disabilities; Janus lists a $3 one-way fare and regular weekday and Saturday hours on its HCE webpage. Why the change matters: lower denial rates and higher requests, if sustained, mean more riders are scheduled and carried rather than being turned away — Janus reported denials fell from 15% to 2.5% and requests rose 30% since April 2025. How the mechanism works (as described by Janus): Spare is a scheduling/dispatch platform that agencies use to match vehicles and drivers to trip requests more efficiently; Janus staff told The Reporter that the software made daily operations easier and more efficient. What enabled it: Janus reported a $25,000 Duke Energy gift plus additional Hamilton County funding and outside consultation, which the agency says supported adopting Spare and related changes. What to watch next: Janus’ future performance reports or Hamilton County updates for independent verification of sustained ridership, denial rates and any further funding or expansion decisions.

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